Shipping policy
Effective Date: 07.08.2026
At MOOIE, we aim to process and deliver every order safely and on time.
Order Processing
Orders are usually processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping & Delivery
We ship across serviceable locations in India.
Orders are usually delivered within 3–7 business days after dispatch.
Delivery timelines are estimated and may vary due to courier delays, weather conditions, public holidays, remote locations, or other circumstances beyond our control.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before payment.
Order Tracking
Once your order is dispatched, tracking details will be shared via email and/or SMS.
Delivery Information
Please ensure your name, address, PIN code, and contact number are correct while placing your order.
MOOIE cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
Damaged or Missing Orders
If your parcel is damaged, tampered with, contains an incorrect product, or has missing items, please contact us within 48 hours of delivery with your order number and supporting photos or videos.
Failed Deliveries
If delivery fails due to customer unavailability, incorrect details, or refusal of the shipment, additional charges may apply for re-delivery.
Order Cancellation
Orders that have already been packed or dispatched cannot be cancelled. Please refer to our Refund & Cancellation Policy for further details.
Contact Us
For shipping-related assistance, contact:
MOOIE Customer Support
Email: mmooie116@gmail.com
Phone: 8667583269
Business Address: 91/65, Rupa Nagar, Ramanathapuram, Coimbatore- 641045